As you may know, everyone living in Japan is required to join the Japanese pension system. However, since the pension system is complex, many foreigners visit the pension office to check their pension payment records or estimate their future pension benefits.
In this article, we will explain how foreigners can consult with the pension office, including how to make an appointment and what documents to bring.
Contents
1. Topics You Can Discuss at the Pension Office
You can ask about the following topics at the pension office:
- 1: How to apply for pension benefits.
- 2: How to check your estimated pension amount.
- 3: How to confirm or correct your pension records.
- 4: Other general inquiries.
The most common questions are about how to apply for pension benefits or check the estimated amount. You can review your payment history, apply for a lump-sum withdrawal payment, and estimate your future pension benefits.
Can I ask about the estimated amount for a lump-sum withdrawal?
Yes, you can. However, not all staff are familiar with the details of lump-sum withdrawal payments. If you have questions about the conditions, required documents, or application process, feel free to contact us for assistance.
2. How to Make an Appointment for Pension Consultation
If you want to have a consultation, call the following number. You can make an appointment up to one month in advance. If you visit the pension office without an appointment, you may have to wait for a long time, so it’s best to make an appointment.
Prepare a document that shows your Basic Pension Number, and explain your inquiry when you call.
- Reservation Phone Number: 0570-05-4890
This number connects you directly to an operator.
Your pension number is required. Please have it ready. - Reservation Hours: Weekdays from 8:30 AM to 5:15 PM
3. Documents to Bring for Consultation
The documents you need depend on the topic of your consultation, but the following two items are generally required:
Required
- ID Document (such as your Residence Card or Driver’s License)
- Document Showing Your Basic Pension Number (such as your Pension Book)
Optional
- Payslips
- Records of your residence and employment in Japan
- Any letters related to your pension
If you cannot find your Basic Pension Number, they can look it up using your name and date of birth. If a representative goes on your behalf, they will need a letter of attorney. If a family member is going instead of you, make sure to prepare this document. You can download the format from the Japanese Pension Service website.
You should receive documents that show your enrollment record and estimated pension amount.
4. When You Arrive at the Pension Office
First, go to the reception and tell them your name and that you have an appointment. The staff will give you a consultation number. When your number is called, go to the consultation booth.
If you would like assistance with the lump-sum withdrawal payment application, feel free to contact us.
